Quality is central to everything we do in Persona. We pride ourselves on delivering quality support that makes a positive difference to people's lives.
We enable support that makes a positive impact, so you can expect good quality, responsive support that meets your needs. We deliver support that focuses on what matters to you, in a way which works for you.
We achieve this by ensuring that our workforce is high quality; recruiting the right people in the first place. We recruit people who have the right attitude, who care about the people they support and who share the Persona values.
We have a comprehensive induction programme, which is followed up with a range of training.
Our focus is to be;
We regularly check that we achieve this through our quality management framework which places customer and carer experience at its heart and continuously looks at how we can learn, develop and improve.
In addition to external inspection we take a rigorous approach to our own internal quality assurance, and have a process of regular internal inspections. We apply the same standards and approach to internal quality assurance to both our regulated and non-regulated services.
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Click here for details of our governance structure:
Working together with the people we support to design, commission and deliver our services.
